Skopje, 4 June 2020 (MIA) – Low-cost airline Wizz Air said Thursday it prolongs the suspension of all its routes to the country until 14 June due to the extension of the travel restrictions imposed on all foreign flights to and from North Macedonia.
“Passengers with bookings affected by flight suspensions will be automatically informed via e-mail, in case the customers booked directly on wizzair.com or via the airline’s mobile app,” the company said in a press release, adding 120% of the original fare will automatically be uploaded to the customer’s WIZZ account, with the amount to be used in the next 24 months for the purchase of Wizz Air products and services.
Passengers, it added, can also opt for a cash refund – which will take longer to complete – and will be informed about the necessary steps for a bank transfer or transfer to a bank card in a separate e-mail. In this case, customers will be eligible for only 100% of the original fare.
The airline advises passengers who made their bookings via travel agencies, including online travel agencies, to get in touch with the company from which they purchased their tickets.
“Wizz Air sincerely apologizes for the disruptions the travel ban could bring to the customers and assures that safety and well-being of its passengers and crew remains the airline’s top priority,” it said.