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Manchevski: 250 more e-services, key registers to be digitized

The key pillars for digitization in the public system have been set up. The use of electronic services by citizens remains a big challenge. We need to digitize the key databases and launch 5G technology, said Minister of Information Society and Administration Damjan Manchevski on Thursday.

Skopje, 9 July 2020 (MIA) – The key pillars for digitization in the public system have been set up. The use of electronic services by citizens remains a big challenge. We need to digitize the key databases and launch 5G technology, said Minister of Information Society and Administration Damjan Manchevski on Thursday.

“Digitization should not be a partisan topic and things are headed in this direction. We have to invest a lot of hard work and we also need the support from international institutions, since digitization has mainly been funded from abroad, not the national budget. Therefore, we must cooperate with international institutions in many fields,” Minister Manchevski told debate “Digital Challenges for Transformation of Society”.

According to him, activities should intensify, because there are currently 136 e-services, which represents 18 percent of all services offered by institutions in the country.

“We are now launching a new project that incorporates 250 more e-services and digitization of key registers. I am an optimist that this time next year we will speak about 400-500 e-services and provision of documents by institutions, not citizens. The question is how fast we will do this. We should not politicize this topic, this is a national issue, and as I said, we have to lead smart policies elsewhere,” noted Manchevski.

He said the three pillars for digitization of the public sector have been set up: the interoperability system, which is the communication channel among institutions; the national web-portal for electronic services; and the electronic population register.

“The positive effect of the health crisis is that the requests for e-services have risen but time is needed for people to get used to them. I would be more extreme in this part and say that we must abandon some hardcopy, because if the service is not available on paper, it will have to be requested electronically, such as the prescription,” said Manchevski and added that both citizens and institutions need to get used to the process of requesting and providing services.

Another challenge is the fact that all key databases are not digitized, both for citizens and businesses.

“The web-portal offers services only for citizens and the second challenge is to start doing this for others. For example, the Ministry of Economy has many registers from which entities require data,” said Manchevski.

A third challenge is the setup and launch of the 5G technology.

“5G technology means increased flow of information, which is the only way to the Internet of things, autonomous vehicles, communication with household devices etc. This would bring another challenge for the state – the way in which urban planning is implemented,” added Manchevski.

He underlined that all activities would be regulated and implemented in accordance with international standards.

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